Help Videos & Frequently Asked Questions

Logging Into Your Training Account


Resetting Your Password


Changing Your Password


How to Print a Receipt


Other Frequently Asked Questions

  • I've finished a course, but haven't received my Completion email? The best way to ensure you receive your Completion email is to make sure that you complete every quiz in order, fully watch all videos, and Mark as Complete each lesson as you finish it. If you are certain you have done this, then go to the last lesson of the course and Mark it as Incomplete, then Mark it as Complete again (this will trigger an email if all requirements have been met). If you believe you have completed all requirements of the course but have not received your Certificate please us our Contact Us page to let us know.
  • If you have unsubscribed from marketing emails. Our web-host Kajabi has very strict Marketing and Anti-Spam rules. If a trainee has unsubscribed from marketing emails, they will not receive ANY emails from the RTF Online Training Center and this includes Completion Certificates. Therefore if you wish to receive your Completion Certificates from courses you finish, you will need to log into your account, go to your profile (the picture of your Avatar) and then select Settings and subscribe to the marketing emails. Once you have done this follow the instructions listed above on how to trigger Completion Certificates.
  • I'm having trouble accessing the Course Downloads? Each Course features a lesson dedicated to downloading the course materials (if available). Depending on the device and browser you are using, the download link(s) will be located either to the right of the text area or directly below it, under the heading Downloads. Download all files to your computer first, then open them from the downloaded location using Adobe Reader DC. 
  • How do I view or print the PDF files on my device? If you are using a PC or Mac computer you will need to download the free version of Adobe Acrobat Reader DC located here. If you have an IOS or Android device, please go to the relevant App store and download Adobe Acrobat Reader. IOS link. Android link. Please only use the official Adobe products. The basic versions are all Free. Please set Adobe Reader DC as the default program to open PDF files; Google how to do this for your device.

    Download to your device first before trying to open it. (depending on your device and/or browser you may need to right-click and select Save As)

    If you are on a tablet or mobile device open the Adobe Acrobat Reader App first, then open the downloaded PDF file. 
  • I'm trying to watch the course I purchased and it wants me to purchase it again? Please make sure you Login to your account before trying to watch any courses you have in your Library. If more than one person uses the same computer to access our Online Training Center, please ensure the other person has logged out, and that you have logged in before either continuing your training, or purchasing a new course.
  • I'm new to RTF Training, where do I start?  For a complete overview of the RTF training process, visit       
  • What Courses Do I Need to Take to Get Ready for my Live Issue-Focused Training Seminar? Hope Healing and Freedom Online Seminar and the Issue-Focused Observation Course are the two courses that you need to complete and pass prior to attending you live Issue-Focused Training Seminar.  If you have attended a live Hope Healing and Freedom seminar in your local church or region then you don't have to retake the online version, but you still must complete the Issue-Focused Observation Course. You must provide your Seminar Leader a copy of your Completion Certificate at least one(1) week prior to attending - do not leave it to the last minute as you may be unable to attend.
  • I was transferred from the old Online Training website, and my courses are not showing as complete? As a result of the transfer, any previously completed courses from our old site will not have their progress listed, but the system does show us they are complete. If you are unsure which courses you have completed, please contact us at [email protected]  and we can confirm your completed courses. Any courses started but not completed when we transferred will show your progress as at the time of transfer.
  • What online courses will I need to take in order to get ready for my life Thorough Format Training?  In addition to completing both of the Issue-Focused courses as well as the Live Issue-Focused training, trainees wishing to prepare for their live Thorough Format Training must complete the following courses: Essential Ministry Training, Welcome to Advanced Ministry Training, and Advanced Ministry Training 1-4.  Trainees must also complete and submit a Thorough Format Training Application prior to being given access to the final online training course, the Through Format Observation Video Course. For more information on the Thorough Format Training Process, visit:
  • What is the best browser to use with the Online Training Center?  We strongly recommend using either Chrome or Firefox when accessing and taking courses on this site. Safari, due to numerous compatibility issues is not recommended for use with the Online Training Center.
  • Can I use my tablet to access and take courses in the Online Training Center? Yes you can, but again we recommend you download and use either Chrome or Firefox browser with this site.
  • Can I use my phone to access and take courses in the Online Training Center? Yes, but you may find the experience a little harder to manage than on your computer or tablet. Again, we recommend using either Chrome or Firefox as your browser for accessing this site.
  • Can I do all my RTF Training Online? No, all RTF training requires you to complete both online course and live in person training. Our online courses are designed to prepare you for your live training steps. For more information on the RTF Training process, visit:
  • Can I share this course with my spouse or with a friend? Our online training courses are designed for individual use and study. Trainees that share online courses wont receive credit for taking the course nor will they be allowed to finish their Live RTF Training.
  • I can't stream video over the internet, is there a way for me to get a dvd of these videos? No unfortunately our online training videos are only available online. If you can't stream video, you can't take these courses.
  • If I own a copy of Essential Teachings, do I still have to take Essential Ministry Training? Yes, even if you own a copy of our retired product, Essential Teachings, you'll still have to take Essential Ministry Training online in order to train past the Issue-Focused Level

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